Privacy policy
Effective date: 21 September 2026
Who we are
Atempo is the trading name of ATEMPO AGENCY LTD, registered in England and Wales under company number 17419243. Our registered office is 245 Bury New Road, Whitefield, Manchester, England, M45 8QP, United Kingdom.
This notice explains how we handle personal information in connection with atempo.co, business enquiries, our client and supplier relationships, and our creative services.
ATEMPO AGENCY LTD is responsible as controller for personal information where we decide why and how it is used. You can contact us about this notice, your information or a privacy complaint at design@atempo.co, or write to our registered office marked “Privacy”.
Information we handle
Depending on our relationship with you, we handle:
- Names, business contact details, roles and company information.
- Enquiries, correspondence, project briefs and information provided during a project.
- Contracts, supplier and talent details, and billing or payment records.
- Photographs, video, voices and related production materials in which people may be identifiable.
- Client-supplied customer information needed for an agreed project.
- Technical information involved in operating and securing our website, and information from cookies or similar technologies where used, as explained in our cookie information.
We receive information directly from you and, where relevant to a project, from clients, talent, suppliers or other collaborators. Where another person provides your information, we provide appropriate information about its source and use where required.
Our services are not directed at children. We do not intentionally request children’s personal information or sensitive personal information such as health records. Please contact us before providing information of this kind so that we can assess whether it can be handled appropriately.
Why we use information
We use personal information for the following purposes:
Purpose | Lawful basis, depending on the circumstances |
|---|---|
Responding to enquiries, discussing briefs and preparing proposals | Steps requested before a contract with you as an individual; otherwise our legitimate interests in responding to business enquiries and developing business relationships. |
Managing client, supplier and talent relationships and delivering agreed services | Performing a contract with you as an individual where necessary; otherwise our legitimate interests in administering business relationships and delivering projects. |
Managing invoices, payments and business records | Applicable legal obligations and our legitimate interests in financial administration. |
Protecting our website and business, dealing with disputes and establishing or defending legal claims | Our legitimate interests in security and protecting our legal rights, and legal obligations where applicable. |
Uses for which we specifically request consent | Your consent for the purpose explained when we request it. |
Where we rely on legitimate interests, we consider the necessity of the use and its effect on your rights and interests. Where we rely on consent, you may withdraw it by contacting us. Withdrawal does not affect the lawfulness of processing before withdrawal.
We use email for direct business correspondence and may contact prospective business clients about our services where permitted by applicable law. You can ask us to stop marketing communications at any time by replying to the communication or contacting design@atempo.co.
Some information is necessary to respond to an enquiry, enter into or perform a contract, or meet a legal obligation. Where this applies, we explain what is required. Without necessary information, we may be unable to provide the relevant service or process a transaction.
Cookies and similar technologies
At the date of this notice, Atempo does not use advertising, behavioural tracking or non-essential analytics technologies on atempo.co.
The website may use cookies or similar storage and access technologies that are strictly necessary to operate, secure or provide functionality requested by the user. Further information about the technologies currently in use, their purposes and duration is provided in our Cookies notice.
Because we do not currently use technologies that require consent, we do not display a cookie consent banner. If our use of cookies or similar technologies changes, we will update our Cookies notice and introduce appropriate consent controls where required.
Information handled for clients
When we handle a client’s customer list solely on that client’s instructions, we act as a processor for that activity. The client determines the purpose of that processing and is responsible for its own privacy information. Our handling is governed by the applicable client instructions and data-processing terms.
If you contact us about information we handle on a client’s behalf, we will direct the request to the relevant client or assist it as appropriate. This does not prevent you from contacting us about information for which Atempo is the controller.
Project photographs, footage and talent information are handled according to the role, purpose and permissions applicable to the particular project. Where needed, project-specific privacy information supplements this notice.
Sharing information
We share information as necessary with authorised team members and freelancers, relevant clients and project collaborators, providers supporting our website and business systems, professional advisers, and authorities where required by law.
Depending on the task and information involved, our systems include Google Workspace, ClickUp, Canva, Figma and Adobe tools. Our WordPress website is hosted by WP Engine, and our domain is registered through GoDaddy. Using a tool does not mean that every category of personal information is provided to that supplier.
The recipients and information shared depend on the service and project. Where we appoint a provider to process information on our behalf, appropriate contractual terms must govern that processing. Client-directed processing is also subject to the relevant client arrangements.
International access and transfers
Our team and collaborators access information from the United Kingdom, France, Spain and Italy. The location of our software providers and their processing may differ from our team’s locations.
Where a transfer is subject to UK international-transfer rules, we use an applicable adequacy arrangement or another permitted safeguard or mechanism. Where appropriate safeguards are used, you may contact us for information about them and how to obtain a copy. Any redactions must preserve meaningful information about the safeguards.
How long we keep information
We normally keep enquiries that do not become client projects for one year from the month of our last contact.
Our routine retention period for client project files is three years after project completion, followed by review and cleanup. We do not use that period to override a client’s agreed instructions for returning or deleting information we process on its behalf.
Records subject to legal obligations, an active dispute or a justified legal hold may require a different period. We keep them only for the period necessary for that purpose. Billing and statutory records are managed according to the applicable recordkeeping obligations rather than automatically deleted with creative project files.
Your rights
Depending on the circumstances and applicable law, you may ask to access your personal information, correct inaccuracies, erase information, restrict its use or receive certain information in a portable format. These rights are subject to conditions and exceptions.
You may object to processing based on legitimate interests. You have an absolute right to object to the use of your personal information for direct marketing.
Where processing relies on consent, you may withdraw it at any time. To exercise your rights, email design@atempo.co. We may ask for information reasonably needed to verify your identity and understand the request. We respond within the applicable legal time limits and explain any applicable extension or reason we cannot fulfil a request.
Questions and complaints
Please send privacy questions or complaints to design@atempo.co. We acknowledge data-protection complaints within 30 days, investigate appropriately, keep you informed and communicate the outcome without undue delay.
You also have the right to complain to the UK Information Commissioner’s Office: https://ico.org.uk/make-a-complaint/. Where EU data-protection law applies, you may also have the right to complain to the relevant supervisory authority in your country of residence or work, or where an alleged infringement occurred.
Changes to this notice
We review this notice when our practices change. We publish the current version here and provide additional notification where required.
